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Support - CalDigit Online Troubleshooting Knowledge Base


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AV Pro 2 (14)   CalDigit VR & mini (59)   FASTA-6GU3 Plus (10)  
T4 TBT2 RAID (24)   T4 TBT3 RAID (6)   Thunderbolt 3 mini Docks (9)  
TS2 - Thunderbolt Station 2 (50)   TS3 - Thunderbolt Station 3 (41)   TS3 Plus (34)  
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AV Drive & AV Pro (49)   CalDigit RAID Card (49)   FASTA-1ex (15)  
FASTA-2e (16)   FASTA-4e (14)   FASTA-4x (13)  
FASTA-6GU3 (18)   FASTA-6GU3 Pro (9)   FireWire VR (23)  
HDElement (48)   HDOne (48)   HDPro & HDPro2 (53)  
HDPro24 (14)   S2VR Duo (25)   S2VR HD (26)  
SuperShare (12)   T3 RAID (23)   Thunderbolt Station (46)  
TS3 Lite - Thunderbolt Station 3 Lite (37)  


1.   Unresponsive keyboard and mouse during macOS login and incorrect default sound output device.
2.   Retrieve Your Windows System Information
3.   Retrieve System Profile and System Diagnosis from your Mac OSX
4.   How can I determine if my device is connected as a USB 3 device? and how to solve the slow speed problems?
5.   How to reset NVRAM and SMC on your Mac?
6.   macOS Recovery Installation to restore and repair system files
7.   My Thunderbolt 3 Mac Laptop automatically boots up when I plug In CalDigit Dock or Storage?
8.   My AV Pro 2's LED light is off but my Drive Is still mounted?
9.   How to Properly Eject the AV Pro 2?
10.   A Note Regarding AVPro 2 Charging Capability.
11.   Can I chain AVPro2 Storage Hub to another one?
12.   macOS 10.13 High Sierra - System Extension Blocked alert during software installation
13.   How to manually delete software driver that is not working properly in 10.13?
14.   My USB drive turns itself off when connected to the CalDigit dock under Windows environment?