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Support - CalDigit Online Troubleshooting Knowledge Base


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TS3 Lite - Thunderbolt Station 3 Lite (37)  


1.   Unresponsive keyboard and mouse during macOS login and incorrect default sound output device.
2.   Thunderbolt Station USB Charging and SuperDrive support
3.   What kind of SATA Port Multiplier devices does Thunderbolt Station or FASTA-6GU3 Plus card support?
4.   Setting Thunderbolt Station audio ports as default audio input and output
5.   CalDigit Charging Support Driver Information
6.   Retrieve Your Windows System Information
7.   Retrieve System Profile and System Diagnosis from your Mac OSX
8.   My Ethernet port on the Thunderbolt Station works intermittently
9.   How can I determine if my device is connected as a USB 3 device? and how to solve the slow speed problems?
10.   How to reset NVRAM and SMC on your Mac?
11.   macOS Recovery Installation to restore and repair system files
12.   Set Default Sound Device in Windows
13.   What is Thunderbolt 3?
14.   My 4K monitor is flickering or blacked out when connected to the DisplayPort interface?
15.   Is the CalDigit Thunderbolt 3 Dock compatible with the Apple Cinema Display?
16.   Is the CalDigit Thunderbolt 3 Dock compatible with the Apple Thunderbolt Display?
17.   Thunderbolt 3 Devices in Windows 10 platform.
18.   Important macOS update and Thunderbolt Firmware Information
19.   My Voice Command (Siri or Dictation) is not working properly?
20.   My Thunderbolt 3 Mac Laptop automatically boots up when I plug In CalDigit Dock or Storage?
21.   A Note Regarding TS3 and TS3 Plus Charging Capability.
22.   My laptop is running hot while plugging Docking Station in closed-clamshell mode or sleep mode?
23.   My Windows laptop's Touch Screen, Fingerprint Reader and Trackpad are not working properly when Thunderbolt dock is plugged in?
24.   My HP Laptop Power Adapter Notification will not close?
25.   macOS 10.13 High Sierra - System Extension Blocked alert during software installation
26.   TS3 Stand Alone Charging for your iOS Devices
27.   External monitor is flickering when using the 2 meter Thunderbolt 3 cable and Lenovo laptop.
28.   How to manually delete software driver that is not working properly in 10.13?
29.   Can TS3 and TS3 Plus support DisplayPort Multi-stream Transport (MST) feature?
30.   Video is not working out of DisplayPort?
31.   Wireless keyboard/mouse not working properly?
32.   My Thunderbolt 3 device shows as a USB device in macOS system profile?
33.   My iMac Pro crashes down while connecting to Thunderbolt 3 devices?
34.   Jumbo Frame Support in CalDigit Thunderbolt Docks
35.   Setting Up a Network Connection on Thunderbolt Dock
36.   My Monitor Can Not Enter Power Save Mode
37.   Is my CalDigit Thunderbolt 3 devices compatible with Apple Thunderbolt 1 and 2 computers?
38.   My USB drive turns itself off when connected to the CalDigit dock under Windows environment?
39.   Does CalDigit dock support MAC Address Pass Through feature?
40.   My CalDigit dock can not output any sound on my Windows 10 computer?
41.   Does CalDigit dock support VLAN feature?