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Support - CalDigit Online Troubleshooting Knowledge Base


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AV Pro 2 (6)   CalDigit VR & mini (59)   FASTA-6GU3 Plus (7)  
T4 RAID (20)   Thunderbolt Station 2 [TS2] (36)   Thunderbolt Station 3 [TS3] (21)  
Thunderbolt Station 3 Lite [TS3 Lite] (18)   Tuff (6)   USB-C Dock (23)  
USB-C Video Adapter (6)  
Legacy & Retired Products:
AV Drive & AV Pro (50)   CalDigit RAID Card (49)   FASTA-1ex (15)  
FASTA-2e (16)   FASTA-4e (14)   FASTA-4x (13)  
FASTA-6GU3 (17)   FASTA-6GU3 Pro (9)   FireWire VR (23)  
HDElement (48)   HDOne (48)   HDPro & HDPro2 (53)  
HDPro24 (14)   S2VR Duo (25)   S2VR HD (26)  
SuperShare (12)   T3 RAID (19)   Thunderbolt Station (36)  


1.   Retrieve Your Windows System Information
2.   Retrieve System Profile and System Diagnosis from your Mac OSX
3.   Can I boot from FASTA-6GU3 Plus card?
4.   How can I determine if my device is connected as a USB 3 device? and how to solve the slow speed problems?
5.   Can I connect different generations of SATA devices to Thunderbolt Station 2 or Plus card?
6.   How to reset NVRAM and SMC on your Mac?
7.   macOS Recovery Installation to restore and repair system files