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Support - CalDigit Online Troubleshooting Knowledge Base


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AV Pro 2 (14)   CalDigit VR & mini (59)   FASTA-6GU3 Plus (10)  
T4 TBT2 RAID (24)   T4 TBT3 RAID (6)   Thunderbolt 3 mini Docks (9)  
TS2 - Thunderbolt Station 2 (50)   TS3 - Thunderbolt Station 3 (42)   TS3 Plus (35)  
Tuff (7)   USB-C Dock (33)   USB-C Video Adapter (6)  
Legacy & Retired Products:
AV Drive & AV Pro (49)   CalDigit RAID Card (49)   FASTA-1ex (15)  
FASTA-2e (16)   FASTA-4e (14)   FASTA-4x (13)  
FASTA-6GU3 (18)   FASTA-6GU3 Pro (9)   FireWire VR (23)  
HDElement (48)   HDOne (48)   HDPro & HDPro2 (53)  
HDPro24 (14)   S2VR Duo (25)   S2VR HD (26)  
SuperShare (12)   T3 RAID (23)   Thunderbolt Station (46)  
TS3 Lite - Thunderbolt Station 3 Lite (38)  


1.   What kind of SATA Port Multiplier devices does Thunderbolt Station or FASTA-6GU3 Plus card support?
2.   Retrieve Your Windows System Information
3.   Retrieve System Profile and System Diagnosis from your Mac OSX
4.   Can I boot from FASTA-6GU3 Plus card?
5.   How can I determine if my device is connected as a USB 3 device? and how to solve the slow speed problems?
6.   Can I connect different generations of SATA devices to Thunderbolt Station 2 or Plus card?
7.   How to reset NVRAM and SMC on your Mac?
8.   macOS Recovery Installation to restore and repair system files
9.   Wireless keyboard/mouse not working properly?
10.   My USB drive turns itself off when connected to the CalDigit dock under Windows environment?