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Support - CalDigit Online Troubleshooting Knowledge Base


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1.   Unresponsive keyboard and mouse during macOS login and incorrect default sound output device.
2.   Setting Thunderbolt Station audio ports as default audio input and output
3.   Retrieve Your Windows System Information
4.   Retrieve System Profile and System Diagnosis from your Mac OSX
5.   The Ethernet port on the USB-C Dock is not working?
6.   USB-C Dock and Apple SuperDrive support
7.   Can I connect a DVI-D monitor to the DisplayPort on USB-C Dock?
8.   How can I determine if my device is connected as a USB 3 device? and how to solve the slow speed problems?
9.   Can I connect a Type-C Alternate Mode monitor to the USB-C device port on the Dock?
10.   External monitors connecting to USB-C dock are flickering
11.   Using Apple Keyboard and Mouse with CalDigit USB-C Dock
12.   I got a warning message: The AC power adapter type cannot be determined.?
13.   USB-C Dock 4K/60Hz Video Firmware Update Procedure
14.   How to reset NVRAM and SMC on your Mac?
15.   HDCP errors with external monitors
16.   macOS Recovery Installation to restore and repair system files
17.   Set Default Sound Device in Windows
18.   Is Razer Blade Stealth (2016) compatible with USB-C Dock?
19.   Is the CalDigit USB-C Dock compatible with the Apple Cinema Display?
20.   USB-C Dock Dual Extended Monitors Support in Windows
21.   My Voice Command (Siri or Dictation) is not working properly?
22.   My Thunderbolt 3 Mac Laptop automatically boots up when I plug In CalDigit Dock or Storage?
23.   My laptop is running hot while plugging Docking Station in closed-clamshell mode or sleep mode?
24.   macOS 10.13 High Sierra - System Extension Blocked alert during software installation
25.   How to manually delete software driver that is not working properly in 10.13?
26.   Wireless keyboard/mouse not working properly?
27.   Jumbo Frame Support in CalDigit USB-C Dock
28.   My Monitor Can Not Enter Power Save Mode
29.   My USB drive turns itself off when connected to the CalDigit dock under Windows environment?
30.   Does CalDigit dock support MAC Address Pass Through feature?
31.   My CalDigit dock can not output any sound on my Windows 10 computer?
32.   Does CalDigit dock support VLAN feature?