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Support - CalDigit Online Troubleshooting Knowledge Base


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1.   When using the Thunderbolt Station, I cannot wake up the computer with my USB keyboard/mouse (attached to the station)
2.   Unresponsive Keyboard and Mouse during OSX login.
3.   Network problem with the Thunderbolt station
4.   Can I change Thunderbolt Station audio sampling rate to 48K Hz?
5.   Thunderbolt Station USB Charging and SuperDrive support
6.   Thunderbolt Station Charging Support driver uninstallation
7.   No Internet off the CalDigit Thunderbolt Station (with Cisco Switch/Router)
8.   Seagate Backup Plus
9.   What kind of SATA Port Multiplier devices does Thunderbolt Station support?
10.   Thunderbolt Station 2 in Windows platform.
11.   How can I boot up my Mac OSX using a USB drive connected to Thunderbolt Station 2?
12.   Setting Thunderbolt Station audio ports as default audio input and output
13.   TS2 unable to boot through USB 3.0 or eSATA.
14.   CalDigit Charging Support Driver Information
15.   My CalDigit Thunderbolt device is not detected?
16.   Powering down Thunderbolt storage may cause MAC OSX 10.10.2 to crash.
17.   Is the mobile phone's headphone compatible with Thunderbolt Station?
18.   Adjust your display resolution (including HDMI, DisplayPort, DVI and VGA output)
19.   Retrieve Your Windows System Information
20.   How do I manually delete Windows drivers from DOS command line?
21.   Retrieve System Profile and System Diagnosis from your Mac OSX
22.   Kernel panic in Mac OSX 10.11 "El Capitan" when using Thunderbolt Station or FASTA-6GU3 Pro
23.   Uninstall Thunderbolt Station Ethernet driver
24.   My Ethernet port on the Thunderbolt Station works intermittently
25.   My Thunderbolt Station is off while I close the lid in clamshell (display closed) mode.
26.   Can I connect two Thunderbolt Station 2s to two HDMI monitors?
27.   How can I determine if my device is connected as a USB 3 device? and how to solve the slow speed problems?
28.   Can I connect different generations of SATA devices to Thunderbolt Station 2 or Plus card?
29.   External monitors connecting to USB-C dock are flickering
30.   Is my CalDigit Thunderbolt 2 devices compatible with Apple Thunderbolt 3 computers?
31.   How to reset NVRAM and SMC on your Mac?
32.   HDCP errors with external monitors
33.   macOS Recovery Installation to restore and repair system files
34.   Set Default Sound Device in Windows
35.   My Voice Command (Siri or Dictation) is not working properly?
36.   My Windows laptop's Touch Screen, Fingerprint Reader and Trackpad are not working properly when Thunderbolt dock is plugged in?