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Support - CalDigit Online Troubleshooting Knowledge Base


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TS3 Lite - Thunderbolt Station 3 Lite (38)  


1.   When using the Thunderbolt Station, I cannot wake up the computer with my USB keyboard/mouse (attached to the station)
2.   Unresponsive keyboard and mouse during macOS login and incorrect default sound output device.
3.   Network problem with the Thunderbolt station
4.   Can I change Thunderbolt Station audio sampling rate to 48K Hz?
5.   Thunderbolt Station USB Charging and SuperDrive support
6.   Ethernet port on the Thunderbolt Station can not obtain IP address from DHCP server.
7.   Thunderbolt Station Charging Support driver uninstallation
8.   No Internet off the CalDigit Thunderbolt Station (with Cisco Switch/Router)
9.   Seagate Backup Plus
10.   What kind of SATA Port Multiplier devices does Thunderbolt Station or FASTA-6GU3 Plus card support?
11.   Thunderbolt Station 2 in Windows platform.
12.   How can I boot up my Mac OSX using a USB drive connected to Thunderbolt Station 2?
13.   Setting Thunderbolt Station audio ports as default audio input and output
14.   TS2 unable to boot through USB 3.0 or eSATA.
15.   CalDigit Charging Support Driver Information
16.   My CalDigit Thunderbolt device is not detected?
17.   Powering down Thunderbolt storage may cause MAC OSX 10.10.2 to crash.
18.   Is the mobile phone's headphone compatible with Thunderbolt Station?
19.   Adjust your display resolution (including HDMI, DisplayPort, DVI and VGA output)
20.   Retrieve Your Windows System Information
21.   How do I manually delete Windows drivers from DOS command line?
22.   Retrieve System Profile and System Diagnosis from your Mac OSX
23.   Kernel panic in Mac OSX 10.11 "El Capitan" when using Thunderbolt Station or FASTA-6GU3 Pro
24.   Uninstall Thunderbolt Station Ethernet driver
25.   My Ethernet port on the Thunderbolt Station works intermittently
26.   My Thunderbolt Station is off while I close the lid in clamshell (display closed) mode.
27.   Can I connect two Thunderbolt Station 2s to two HDMI monitors?
28.   How can I determine if my device is connected as a USB 3 device? and how to solve the slow speed problems?
29.   Can I connect different generations of SATA devices to Thunderbolt Station 2 or Plus card?
30.   External monitors connecting to USB-C dock are flickering
31.   Is my CalDigit Thunderbolt 2 devices compatible with Apple Thunderbolt 3 computers?
32.   How to reset NVRAM and SMC on your Mac?
33.   HDCP errors with external monitors
34.   macOS Recovery Installation to restore and repair system files
35.   Set Default Sound Device in Windows
36.   Important macOS update and Thunderbolt Firmware Information
37.   My Voice Command (Siri or Dictation) is not working properly?
38.   My Windows laptop's Touch Screen, Fingerprint Reader and Trackpad are not working properly when Thunderbolt dock is plugged in?
39.   macOS 10.13 High Sierra - System Extension Blocked alert during software installation
40.   TS3 Stand Alone Charging for your iOS Devices
41.   How to manually delete software driver that is not working properly in 10.13?
42.   Wireless keyboard/mouse not working properly?
43.   My iMac Pro crashes down while connecting to Thunderbolt 3 devices?
44.   Jumbo Frame Support in CalDigit Thunderbolt Docks
45.   Setting Up a Network Connection on Thunderbolt Dock
46.   My Monitor Can Not Enter Power Save Mode
47.   My USB drive turns itself off when connected to the CalDigit dock under Windows environment?
48.   Does CalDigit dock support MAC Address Pass Through feature?
49.   My CalDigit dock can not output any sound on my Windows 10 computer?
50.   Does CalDigit dock support VLAN feature?