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Support - CalDigit Online Troubleshooting Knowledge Base


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HDElement (48)   HDOne (48)   HDPro & HDPro2 (53)  
HDPro24 (14)   S2VR Duo (25)   S2VR HD (26)  
SuperShare (12)   T3 RAID (19)   Thunderbolt Station (36)  


1.   What is the rebuilding time under RAID 5 for the HDPro?
2.   What is the capacity loss, when the HDPro is set to RAID 5 or 6?
3.   What is the useable capacity for HDPro 2.56TB?
4.   How come my CalDigit array only shows 5,588GB (instead of full 6000GB)?
5.   I would like to use HDPro or HDOne with PCI-X machine, can the HDPro be used with my machine and would I experience slower performance?
6.   I am unable to launch RAIDShield?
7.   I am experiencing slower performance when connecting with 10 meter or longer PCIe cable, what do I do?
8.   PCI-Express Lane Amount Requirements
9.   I can use my RAID drive, but RAIDShield shows Controller Disconnected, what should I do?
10.   OS X crashed or had a kernel panic while using CalDigit storage products, what do I do?
11.   Cannot see my drive under Mac OS 10.2 or 10.3
12.   How do I partition my drive in Microsoft Windows®?
13.   I cannot see my disk array in the 32bit Microsoft Windows®.
14.   How do I partition my drive in Mac OS X®?
15.   RAIDShield server said 'Found no RAID Card', and RAIDShield client cannot scan the controller for my device.
16.   Where is the RAIDShield event log?
17.   How do I update the System Code / Boot Code / BIOS / EFI via RAIDShield?
18.   Updating the HDPro / HDOne / CalDigit RAIDCard / HDElement for the latest driver (Version 1.9.3)
19.   A yellow exclamation mark in my Device Manger?
20.   Mac OS X update procedures
21.   Unable to recognize HDPro or HDOne during setup in Mac or Windows machine?
22.   Retrieve Your System Log and Profile Files
23.   Mac OS-X 10.6 (Snow Leopard) UPDATE NOTES
24.   When trying to install new driver or software, it makes my Mac OS crash or error?
25.   HDPro / HDOne / CalDigit RAID Card/ HDElement CentOS 5.3 installation procedure
26.   RAID Array with OSX installed on the CalDigit Products.
27.   After installing the CalDigit driver, I am encountering a Kernel Panic when I boot up my Mac OS, what should I do?
28.   Using RAIDShield and iPartition to expand the RAID array and partition.
29.   CalDigit Product Warranty Status Check List
30.   Can I use Apple "File Sharing" with CalDigit storage?
31.   I am unable to format and mount the drive in disk utility?
32.   Download Update NOTES: 01-21-2010
33.   HDPro, HDOne, CalDigit RAIDCard installation procedure
in Windows 7 64-bit environment.
34.   How to configure an NFS share from Mac OSX server to Linux?
Using HDPro as an example
35.   I am unable to boot up my computer while connecting HDPro/HDOne to it?
36.   What TCP port numbers are used by RAIDShield to communicate with HDPro controller?
37.   How to remove CalDigit driver in Windows manually?
38.   Final Cut Pro X cannot save to my CalDigit drive
39.   How to unlock a "B" (locked) drive?
40.   My CalDigit drive is only showing a 2.2TB format-able area in the Windows Disk Management.
41.   EFI and SMC firmware updates for Intel-based Macs
42.   Drive displays different capacity than the size reported by OS?
43.   File transfer fails on Samba service (Error code -36)
44.   Retrieve Your Windows System Information
45.   How do I manually delete Windows drivers from DOS command line?
46.   How to partition a windows drive that was previously formatted in Mac?
47.   How to reset NVRAM and SMC on your Mac?