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Support - CalDigit Online Troubleshooting Knowledge Base


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AV Pro 2 (14)   CalDigit VR & mini (59)   FASTA-6GU3 Plus (10)  
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SuperShare (12)   T3 RAID (23)   Thunderbolt Station (46)  
TS3 Lite - Thunderbolt Station 3 Lite (37)  


1.   Thunderbolt HDMI Audio Problem
2.   When using the Thunderbolt Station, I cannot wake up the computer with my USB keyboard/mouse (attached to the station)
3.   EFI and SMC firmware updates for Intel-based Macs
4.   Unresponsive keyboard and mouse during macOS login and incorrect default sound output device.
5.   Network problem with the Thunderbolt station
6.   Audio "pop" from Thunderbolt station's AUX port
7.   Apple Mac mini dual monitors with Thunderbolt Station.
8.   Can I change Thunderbolt Station audio sampling rate to 48K Hz?
9.   Thunderbolt Station in Windows platform.
10.   Thunderbolt Station USB Charging and SuperDrive support
11.   Ethernet port on the Thunderbolt Station can not obtain IP address from DHCP server.
12.   Thunderbolt Station Charging Support driver uninstallation
13.   No Internet off the CalDigit Thunderbolt Station (with Cisco Switch/Router)
14.   Seagate Backup Plus
15.   How can I boot up my Mac OSX using a USB drive connected to Thunderbolt Station 2?
16.   Setting Thunderbolt Station audio ports as default audio input and output
17.   TS2 unable to boot through USB 3.0 or eSATA.
18.   CalDigit Charging Support Driver Information
19.   My CalDigit Thunderbolt device is not detected?
20.   Is the mobile phone's headphone compatible with Thunderbolt Station?
21.   Adjust your display resolution (including HDMI, DisplayPort, DVI and VGA output)
22.   Retrieve Your Windows System Information
23.   How do I manually delete Windows drivers from DOS command line?
24.   Retrieve System Profile and System Diagnosis from your Mac OSX
25.   Kernel panic in Mac OSX 10.11 "El Capitan" when using Thunderbolt Station or FASTA-6GU3 Pro
26.   Uninstall Thunderbolt Station Ethernet driver
27.   My Ethernet port on the Thunderbolt Station works intermittently
28.   My Thunderbolt Station is off while I close the lid in clamshell (display closed) mode.
29.   How can I determine if my device is connected as a USB 3 device? and how to solve the slow speed problems?
30.   External monitors connecting to USB-C dock are flickering
31.   Is my CalDigit Thunderbolt 2 devices compatible with Apple Thunderbolt 3 computers?
32.   How to reset NVRAM and SMC on your Mac?
33.   HDCP errors with external monitors
34.   macOS Recovery Installation to restore and repair system files
35.   Set Default Sound Device in Windows
36.   My Voice Command (Siri or Dictation) is not working properly?
37.   macOS 10.13 High Sierra - System Extension Blocked alert during software installation
38.   How to manually delete software driver that is not working properly in 10.13?
39.   My iMac Pro crashes down while connecting to Thunderbolt 3 devices?
40.   Jumbo Frame Support in CalDigit Thunderbolt Docks
41.   Setting Up a Network Connection on Thunderbolt Dock
42.   My Monitor Can Not Enter Power Save Mode
43.   My USB drive turns itself off when connected to the CalDigit dock under Windows environment?
44.   Does CalDigit dock support MAC Address Pass Through feature?
45.   My CalDigit dock can not output any sound on my Windows 10 computer?
46.   Does CalDigit dock support VLAN feature?