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Support - CalDigit Online Troubleshooting Knowledge Base


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AV Pro 2 (6)   CalDigit VR & mini (59)   FASTA-6GU3 Plus (8)  
T4 RAID (21)   Thunderbolt Station 2 [TS2] (38)   Thunderbolt Station 3 [TS3] (23)  
Thunderbolt Station 3 Lite [TS3 Lite] (20)   Tuff (6)   USB-C Dock (24)  
USB-C Video Adapter (6)  
Legacy & Retired Products:
AV Drive & AV Pro (50)   CalDigit RAID Card (49)   FASTA-1ex (15)  
FASTA-2e (16)   FASTA-4e (14)   FASTA-4x (13)  
FASTA-6GU3 (17)   FASTA-6GU3 Pro (9)   FireWire VR (23)  
HDElement (48)   HDOne (48)   HDPro & HDPro2 (53)  
HDPro24 (14)   S2VR Duo (25)   S2VR HD (26)  
SuperShare (12)   T3 RAID (20)   Thunderbolt Station (37)  


1.   What TCP port numbers are used by RAIDShield to communicate with HDPro controller?
2.   How to remove CalDigit driver in Windows manually?
3.   minimum power requirement for UPS Battery backup output (HDPro24 & SuperShare).
4.   Final Cut Pro X cannot save to my CalDigit drive
5.   Slower performance or partition error on HDPro2/HDPro or HDPro-24
6.   How to unlock a "B" (locked) drive?
7.   My CalDigit drive is only showing a 2.2TB format-able area in the Windows Disk Management.
8.   EFI and SMC firmware updates for Intel-based Macs
9.   Drive displays different capacity than the size reported by OS?
10.   File transfer fails on Samba service (Error code -36)
11.   Retrieve Your Windows System Information
12.   How do I manually delete Windows drivers from DOS command line?
13.   How to partition a windows drive that was previously formatted in Mac?
14.   How to reset NVRAM and SMC on your Mac?