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Support - CalDigit Online Troubleshooting Knowledge Base


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AV Pro 2 (6)   CalDigit VR & mini (59)   FASTA-6GU3 Plus (7)  
T4 RAID (20)   Thunderbolt Station 2 [TS2] (36)   Thunderbolt Station 3 [TS3] (21)  
Thunderbolt Station 3 Lite [TS3 Lite] (18)   Tuff (6)   USB-C Dock (23)  
USB-C Video Adapter (6)  
Legacy & Retired Products:
AV Drive & AV Pro (50)   CalDigit RAID Card (49)   FASTA-1ex (15)  
FASTA-2e (16)   FASTA-4e (14)   FASTA-4x (13)  
FASTA-6GU3 (17)   FASTA-6GU3 Pro (9)   FireWire VR (23)  
HDElement (48)   HDOne (48)   HDPro & HDPro2 (53)  
HDPro24 (14)   S2VR Duo (25)   S2VR HD (26)  
SuperShare (12)   T3 RAID (19)   Thunderbolt Station (36)  


1.   OS X crashed or had a kernel panic while using CalDigit storage products, what do I do?
2.   Cannot see my drive under Mac OS 10.2 or 10.3
3.   The RAIDTool will not launch. (stop at the "Now Loading" screen)
4.   Mac OS X update procedures
5.   Retrieve Your System Log and Profile Files
6.   When trying to install new driver or software, it makes my Mac OS crash or error?
7.   After installing the CalDigit driver, I am encountering a Kernel Panic when I boot up my Mac OS, what should I do?
8.   How to remove CalDigit driver in Windows manually?
9.   My CalDigit drive is only showing a 2.2TB format-able area in the Windows Disk Management.
10.   EFI and SMC firmware updates for Intel-based Macs
11.   Retrieve Your Windows System Information
12.   How do I manually delete Windows drivers from DOS command line?
13.   How to reset NVRAM and SMC on your Mac?