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Support - CalDigit Online Troubleshooting Knowledge Base


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1.   What is the rebuilding time under RAID 5 for the HDPro?
2.   What is the capacity loss, when the HDPro is set to RAID 5 or 6?
3.   What is the useable capacity for HDPro 2.56TB?
4.   How come my CalDigit array only shows 5,588GB (instead of full 6000GB)?
5.   I would like to use HDPro or HDOne with PCI-X machine, can the HDPro be used with my machine and would I experience slower performance?
6.   I am unable to launch RAIDShield?
7.   How to add a redundant power supply to your HDPro?
8.   I am experiencing slower performance when connecting with 10 meter or longer PCIe cable, what do I do?
9.   PCI-Express Lane Amount Requirements
10.   I can use my RAID drive, but RAIDShield shows Controller Disconnected, what should I do?
11.   OS X crashed or had a kernel panic while using CalDigit storage products, what do I do?
12.   Cannot see my drive under Mac OS 10.2 or 10.3
13.   How do I partition my drive in Microsoft Windows®?
14.   I cannot see my disk array in the 32bit Microsoft Windows®.
15.   How do I partition my drive in Mac OS X®?
16.   RAIDShield server said 'Found no RAID Card', and RAIDShield client cannot scan the controller for my device.
17.   Where is the RAIDShield event log?
18.   How do I update the System Code / Boot Code / BIOS / EFI via RAIDShield?
19.   Updating the HDPro / HDOne / CalDigit RAIDCard / HDElement for the latest driver (Version 1.9.3)
20.   A yellow exclamation mark in my Device Manger?
21.   Mac OS X update procedures
22.   Unable to recognize HDPro or HDOne during setup in Mac or Windows machine?
23.   Retrieve Your System Log and Profile Files
24.   Mac OS-X 10.6 (Snow Leopard) UPDATE NOTES
25.   When trying to install new driver or software, it makes my Mac OS crash or error?
26.   HDPro / HDOne / CalDigit RAID Card/ HDElement CentOS 5.3 installation procedure
27.   RAID Array with OSX installed on the CalDigit Products.
28.   After installing the CalDigit driver, I am encountering a Kernel Panic when I boot up my Mac OS, what should I do?
29.   Using RAIDShield and iPartition to expand the RAID array and partition.
30.   CalDigit Product Warranty Status Check List
31.   How to install HDPro Rackmount Kit?
32.   Can I use Apple "File Sharing" with CalDigit storage?
33.   I am unable to format and mount the drive in disk utility?
34.   Download Update NOTES: 01-21-2010
35.   HDPro, HDOne, CalDigit RAIDCard installation procedure
in Windows 7 64-bit environment.
36.   How to configure an NFS share from Mac OSX server to Linux?
Using HDPro as an example
37.   I am unable to boot up my computer while connecting HDPro/HDOne to it?
38.   How to upgrade your HDPro to HDPro2?
39.   How many rack units is the HDPro2 rack mount kit?
40.   What TCP port numbers are used by RAIDShield to communicate with HDPro controller?
41.   How to remove CalDigit driver in Windows manually?
42.   Final Cut Pro X cannot save to my CalDigit drive
43.   Slower performance or partition error on HDPro2/HDPro or HDPro-24
44.   How to unlock a "B" (locked) drive?
45.   My CalDigit drive is only showing a 2.2TB format-able area in the Windows Disk Management.
46.   EFI and SMC firmware updates for Intel-based Macs
47.   Drive displays different capacity than the size reported by OS?
48.   File transfer fails on Samba service (Error code -36)
49.   Retrieve Your Windows System Information
50.   How do I manually delete Windows drivers from DOS command line?
51.   How to partition a windows drive that was previously formatted in Mac?
52.   How to reset NVRAM and SMC on your Mac?