Support - CalDigit Online Troubleshooting Knowledge Base

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1.   My Monitor Can Not Enter Power Save Mode
2.   Setting Up a Network Connection on Thunderbolt Dock
3.   Jumbo Frame Support in CalDigit USB-C Dock
4.   Jumbo Frame Support in CalDigit Thunderbolt Docks
5.   My iMac Pro crashes down while connecting to Thunderbolt 3 devices?
6.   My Thunderbolt 3 device shows as a USB device in macOS system profile?
7.   My surround speakers connecting to the optical port are not working?
8.   Wireless keyboard/mouse not working properly?
9.   My SD card is not working?
10.   Video is not working out of USB-C port?
11.   Video is not working out of DisplayPort?
12.   Can TS3 and TS3 Plus support DisplayPort Multi-stream Transport (MST) feature?
13.   TS3 Plus interface bandwidth allocation diagram
14.   How to manually delete software driver that is not working properly in 10.13?
15.   Video Issues With Third Party Thunderbolt Products and the 2 Meter CalDigit Thunderbolt 3 Active Cable
16.   TS3 Stand Alone Charging for your iOS Devices
17.   macOS 10.13 High Sierra - System Extension Blocked alert during software installation
18.   Can I chain AVPro2 Storage Hub to another one?
19.   My HP Laptop Power Adapter Notification will not close?
20.   My Windows laptop's Touch Screen, Fingerprint Reader and Trackpad are not working properly when Thunderbolt dock is plugged in?
21.   My laptop is running hot while plugging Docking Station in closed-clamshell mode or sleep mode?
22.   A Note Regarding TS3 and TS3 Plus Charging Capability.
23.   A Note Regarding AVPro 2 Charging Capability.
24.   How to Properly Eject the AV Pro 2?
25.   My AV Pro 2's LED light is off but my Drive Is still mounted?
26.   My Thunderbolt 3 Mac Laptop automatically boots up when I plug In CalDigit Dock or Storage?
27.   My Voice Command (Siri or Dictation) is not working properly?
28.   Important macOS update and Thunderbolt Firmware Information
29.   Thunderbolt Station 3 in Windows 10 platform.
30.   USB-C Dock Dual Extended Monitors Support in Windows
31.   Is the CalDigit USB-C Dock compatible with the Apple Cinema Display?
32.   I am unable to partition my T4 RAID 5 drive in Disk Utility?
33.   Is the CalDigit Thunderbolt 3 Dock compatible with the Apple Thunderbolt Display?
34.   Is the CalDigit Thunderbolt 3 Dock compatible with the Apple Cinema Display?
35.   My 4K monitor is flickering or blacked out when connected to the DisplayPort interface?
36.   Is Razer Blade Stealth (2016) compatible with USB-C Dock?
37.   What is Thunderbolt 3?
38.   I am unable to charge my laptop through TS3 Lite?
39.   Set Default Sound Device in Windows
40.   macOS Recovery Installation to restore and repair system files
41.   HDCP errors with external monitors
42.   How to reset NVRAM and SMC on your Mac?
43.   Is my CalDigit Thunderbolt 2 devices compatible with Apple Thunderbolt 3 computers?
44.   USB-C Dock 4K/60Hz Video Firmware Update Procedure
45.   I got a warning message: The AC power adapter type cannot be determined.?
46.   I got a warning message: The AC power adapter type cannot be determined.?
47.   Using Apple Keyboard and Mouse with CalDigit USB-C Dock
48.   External monitors connecting to USB-C dock are flickering
49.   Can I connect different generations of SATA devices to Thunderbolt Station 2 or Plus card?
50.   Can I connect a Type-C Alternate Mode monitor to the USB-C device port on the Dock?
51.   How can I determine if my device is connected as a USB 3 device? and how to solve the slow speed problems?
52.   Can I connect a DVI-D monitor to the DisplayPort on USB-C Dock?
53.   USB-C Dock and Apple SuperDrive support
54.   The Ethernet port on the USB-C Dock is not working?
55.   Incorrect Drive volume size
56.   VR mini 2 Flash Files
57.   Can I boot from FASTA-6GU3 Plus card?
58.   Does CalDigit USB-C VGA Adapter support up to 2048 x 1152 resolution?
59.   Can I connect two Thunderbolt Station 2s to two HDMI monitors?
60.   My Thunderbolt Station is off while I close the lid in clamshell (display closed) mode.
61.   My Ethernet port on the Thunderbolt Station works intermittently
62.   Uninstall Thunderbolt Station Ethernet driver
63.   How to partition a windows drive that was previously formatted in Mac?
64.   Kernel panic in Mac OSX 10.11 "El Capitan" when using Thunderbolt Station or FASTA-6GU3 Pro
65.   Retrieve System Profile and System Diagnosis from your Mac OSX
66.   How to update T4 RAID and T3 RAID drivers for Windows platforms?
67.   How do I manually rebuild degraded RAID 1 Array from Apple Disk Utility?
68.   How do I manually delete Windows drivers from DOS command line?
69.   TCP port number for CalDigit RAID / Drive Utility and mobile Apps.
70.   Retrieve Your Windows System Information
71.   My Windows can not boot up when FASTA card is installed?
72.   File transfer fails on Samba service (Error code -36)
73.   CalDigit Thunderbolt RAID utility & driver uninstaller
74.   Drive displays different capacity than the size reported by OS?
75.   Adjust your display resolution (including HDMI, DisplayPort, DVI and VGA output)
76.   Is the mobile phone's headphone compatible with Thunderbolt Station?
77.   My WiFi does not work and USB 3 devices are not being detected?
78.   Windows RAID 1 support in T3 may lose RAID configuration.
79.   Apple Time Machine Recovery Mode and T4 RAID
80.   Powering down Thunderbolt storage may cause MAC OSX 10.10.2 to crash.
81.   I am unable to install Windows driver for my T3 RAID?
82.   My CalDigit Thunderbolt device is not detected?
83.   CalDigit Charging Support Driver Information
84.   TS2 unable to boot through USB 3.0 or eSATA.
85.   Setting Thunderbolt Station audio ports as default audio input and output
86.   How can I boot up my Mac OSX using a USB drive connected to Thunderbolt Station 2?
87.   Thunderbolt Station 2 in Windows platform.
88.   What kind of SATA Port Multiplier devices does Thunderbolt Station or FASTA-6GU3 Plus card support?
89.   Seagate Backup Plus
90.   No Internet off the CalDigit Thunderbolt Station (with Cisco Switch/Router)
91.   Thunderbolt Station Charging Support driver uninstallation
92.   Ethernet port on the Thunderbolt Station can not obtain IP address from DHCP server.
93.   Thunderbolt Station USB Charging and SuperDrive support
94.   Thunderbolt Station in Windows platform.
95.   Can I change Thunderbolt Station audio sampling rate to 48K Hz?
96.   Apple Mac mini dual monitors with Thunderbolt Station.
97.   Audio "pop" from Thunderbolt station's AUX port
98.   Network problem with the Thunderbolt station
99.   Unresponsive Keyboard and Mouse during OSX login.
100.   EFI and SMC firmware updates for Intel-based Macs
101.   When using the Thunderbolt Station, I cannot wake up the computer with my USB keyboard/mouse (attached to the station)
102.   Thunderbolt HDMI Audio Problem
103.   OSX 10.9 Maverick + 17" MacBook Pro express34 slot
104.   USB3.0 + Drobo 5D
105.   My CalDigit VR2 / CalDigit AV Pro / CalDigit AV Drive's USB 3.0 connector is not working.
106.   My CalDigit drive is only showing a 2.2TB format-able area in the Windows Disk Management.
107.   The CalDigit VR2 does not work properly via MacBook Pro or Macbook Air through built-in USB3 connection?
108.   Restore Apple Mac OSX USB driver (IOUSBFamily)
109.   USB 3.0 driver not working on Mac OSX
110.   How to unlock a "B" (locked) drive?
111.   USB 3.0 Drive v.1.36 Update Note
112.   Slower performance or partition error on HDPro2/HDPro or HDPro-24
113.   I experience Kernel Panic with the CalDigit USB3.0 expresscard
114.   Final Cut Pro X cannot save to my CalDigit drive
115.   I am unable to see any of my external drives after installing USB 3 driver?
116.   How to change my VR LCD panel language back to English?
117.   minimum power requirement for UPS Battery backup output (HDPro24 & SuperShare).
118.   MacBook Pro (Early 2011) does not work properly after installing CalDigit USB3 driver.
119.   Performance Issue Related To "Hot-plugging" an eSATA drive
120.   USB3.0 Driver version 1.2.6 Update Notes
121.   How to remove CalDigit driver in Windows manually?
122.   After installing the USB3.0 driver, I cannot use any of my USB devices including mouse and keyboard on my Mac OSX machine.
123.   How do I remove an expresscard 34 from my MacBook Pro?
124.   How do I remove an expresscard 34 from my MacBook Pro?
125.   SuperSpeed USB 3.0 PCI Express Card (Desktop) / ExpressCard (NoteBook) driver
126.   What TCP port numbers are used by RAIDShield to communicate with HDPro controller?
127.   Is the CalDigit USB 3.0 Driver 64bit?
128.   How many rack units is the HDPro2 rack mount kit?
129.   Adding a second HDelement to the existing array?
130.   Is the CalDigit AV Drive bus powered?
131.   What accessories are available to purchase for the AV Drive?
132.   What PCIe slot do I put the CalDigit SuperSpeed PCI Express Card in?
133.   I cannot mount my AV Drive using the USB 3.0 connection. How do I check if it is installed?
134.   How do I format the AV Drive with multiple partitions?
135.   How do I format the AV Drive for cross-platform use?
136.   How do I reformat my AV Drive?
137.   How do I use Time Machine with my AV Drive?
138.   How do I restore my AV Drive icon?
139.   What is RAIDTool?
140.   What is the CalDigit Drive Assistant and how do I use it?
141.   Is it possible for the AV Drive to be daisy chained?
142.   What are the maximum lengths of USB 3.0 and FireWire 800 cables?
143.   Is the AV Drive AC adapter universal?
144.   Is it possible to use a third party USB 3.0 driver or USB 3.0 device on the CalDigit SuperSpeed PCI Express Card?
145.   How do I make the AV Drive bootable?
146.   Is the AV Drive bootable?
147.   What does the colored light on the AV Drive signify?
148.   What are the interfaces on the AV Drive?
149.   What is the greatest capacity the AV Drive can have?
150.   What accessories does the AV Drive come with?
151.   What is the CalDigit warranty for the AV Drive?
152.   Can I remove the hard drive from the AV Drive?
153.   What are the CalDigit SuperSpeed Express Card and the SuperSpeed Expresscard for Laptop?
154.   What is USB 3.0?
155.   My workstations can see SuperShare HDPro2 volume, but I am unable to read or write to it?
156.   I am unable to see the HDPro2 in SuperShare environment?
157.   How to upgrade your HDPro to HDPro2?
158.   What is READ only Mode on the CalDigit VR?
159.   What is Auto Rebuild Mode on the CalDigit VR?
160.   What is Boot Mode on the CalDigit VR?
161.   What is JBOD Mode 1 & JBOD Mode 2 on the CalDigit VR?
162.   I am unable to boot up my computer while connecting HDPro/HDOne to it?
163.   How to configure an NFS share from Mac OSX server to Linux?
Using HDPro as an example
164.   HDPro, HDOne, CalDigit RAIDCard installation procedure
in Windows 7 64-bit environment.
165.   CalDigit VR/mini Firmware Uploader
166.   My Firewire drive performs very slow when connecting to Windows 7 or Windows Server 2008 R2 box?
167.   Download Update NOTES: 01-21-2010
168.   I am unable to format and mount the drive in disk utility?
169.   I am trying to use CalDigit Uploader to restore CalDigit firmware but I got an error of "Uploader Error"?
170.   Can I use Apple "File Sharing" with CalDigit storage?
171.   S2VR Manager shows "No connection to RAID system or connection error, please try again!", what should I do?
172.   CalDigit VR & mini RAID recognition flow chart.
173.   How to install HDPro Rackmount Kit?
174.   Is my CalDigit VR or mini bootable in Mac machine?
175.   CalDigit Product Warranty Status Check List
176.   Using RAIDShield and iPartition to expand the RAID array and partition.
177.   After installing the CalDigit driver, I am encountering a Kernel Panic when I boot up my Mac OS, what should I do?
178.   RAID Array with OSX installed on the CalDigit Products.
179.   HDPro / HDOne / CalDigit RAID Card/ HDElement CentOS 5.3 installation procedure
180.   Unable to format VR or VRMin via Mac OSX Disk Utility.
181.   Why my VR or VR mini is slowing down?
182.   When trying to install new driver or software, it makes my Mac OS crash or error?
183.   Mac OS-X 10.6 (Snow Leopard) UPDATE NOTES
184.   Retrieve Your System Log and Profile Files
185.   Safely Remove CalDigit VR causes Blue Screen or OS Restart.
186.   How to use multiple CalDigit VR's and VR mini's with RAID Tool
187.   Unable to recognize HDPro or HDOne during setup in Mac or Windows machine?
188.   CalDigit VR Firmware v1.49 - Update Notes.
189.   Mac OS X update procedures
190.   CalDigit VR: JBOD
191.   CalDigit RAIDTool 1.7 - Update Notes
192.   CalDigit VR Firmware v1.42 - Update Notes.
193.   The RAIDTool will not launch. (stop at the "Now Loading" screen)
194.   A yellow exclamation mark in my Device Manger?
195.   CalDigitVR's 'Clear RAID info.'
196.   Why does my CalDigit RAID Card not fit inside my Mac Pro (early 2009)?
197.   Updating the HDPro / HDOne / CalDigit RAIDCard / HDElement for the latest driver (Version 1.9.3)
198.   Updating the HDPro / HDOne / CalDigit RAIDCard / HDElement for the latest driver (Version 1.9.3)
199.   How do I replace the CalDigit VR fan module
200.   How do I update the System Code / Boot Code / BIOS / EFI via RAIDShield?
201.   How do I use Mac's Time Machine on my VR? (Part 2)
202.   How do I use Mac's Time Machine on my VR? (Part 1)
203.   Where is the RAIDShield event log?
204.   CalDigit VR RAID Tool and Firmware update
205.   I noticed the CalDigit VR is available in many capacities, are the chassis all the same? I have a 2TB CalDigit VR now, but want to upgrade to a 3TB
206.   RAID Tool can not launch from my MacBook or MacBook Air
207.   If I am using a CalDigit RAID card with an HDElement and no internal RAID do I need the bootcamp cable or the mini-sas cable
208.   What is Turbo Mode on the CalDigit VR?
209.   Why is my CalDigit VR's fan spin extra slow during startup?
210.   RAIDShield server said 'Found no RAID Card', and RAIDShield client cannot scan the controller for my device.
211.   How do I partition my drive in Mac OS X®?
212.   I cannot see my disk array in the 32bit Microsoft Windows®.
213.   How do I partition my drive in Microsoft Windows®?
214.   What is the next step after changing the RAID level on my CalDigit VR?
215.   After changing the misc. settings on my CalDigit VR, why am I getting a ‘Disk Un-mounted’ warning message from the OS?
216.   Cannot see my drive under Mac OS 10.2 or 10.3
217.   OS X crashed or had a kernel panic while using CalDigit storage products, what do I do?
218.   I cannot see CalDigit VR drive while I connect to eSATA extender, what should I do?
219.   I noticed that the lights on my CalDigit VR when under RAID 1 blink at intermittent intervals, but there is no problem indicated by the LCD screen.
220.   What do I do before updating firmware on the CalDigit VR?
221.   I can use my RAID drive, but RAIDShield shows Controller Disconnected, what should I do?
222.   PCI-Express Lane Amount Requirements
223.   I created a joint array via my CalDigit RAID card and the HDElement, how come it is not showing on the desktop?
224.   I am experiencing slower performance when connecting with 10 meter or longer PCIe cable, what do I do?
225.   How to add a redundant power supply to your HDPro?
226.   How to configure FireWireVR drives in RAID1 (Protected Mode)?
227.   I am unable to launch RAIDShield?
228.   I would like to use HDPro or HDOne with PCI-X machine, can the HDPro be used with my machine and would I experience slower performance?
229.   How come my CalDigit array only shows 5,588GB (instead of full 6000GB)?
230.   What is the useable capacity for HDPro 2.56TB?
231.   What is the capacity loss, when the HDPro is set to RAID 5 or 6?
232.   What is the rebuilding time under RAID 5 for the HDPro?