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CalDigit Product Warranty Status Check List
Last Modified: 10/20/2009      Last Modified by: FL   
Article ID:58

Products Affected:   HDPro & HDPro2, HDOne, CalDigit RAID Card, HDElement, FireWire VR, S2VR HD, S2VR Duo

How to start?

Please look for the serial number of the enclosure.

Where to check?


HDPro: 7 digits number on the back of the enclosure, start with 500 or 300. (ie: 500XXXX)
Warranty Period: 3 years


HDOne: 7 digits number on the bottom of the enclosure, start with 500 or 300. (ie: 500XXXX)
Warranty Period: 1 year


CalDigit RAIDCard: 7 digits number on the back of the card, start with 500 or 300. (ie: 500XXXX)
Warranty Period: 1 year


HDElement: 7 digits number on the bottom of the enclosure, start with 500 or 300. (ie: 500XXXX)
Warranty Period: 1 year


S2VRDuo: 7 digits number on the bottom of the enclosure, start with 500 or 300. (ie: 500XXXX)
Warranty Period: 3 years


Firewire VR: 7 digits number on the bottom of the enclosure, start with 500 or 300. (ie: 500XXXX)
Warranty Period: 2 years


S2VR HD: 7 digits number on the bottom of the enclosure, start with 500 or 300. (ie: 500XXXX)
Warranty Period: 3 years

Alternate locations: You should be able to found the serial number on varies locations, such as: original color box, original invoice, software application (like RAIDShield, RAIDTool, S2VR RAID configuration manager).

How does it work?

Compare your serial number with the following chart,

A.If your number is greater than the indicated date's serial number while remains in its warranty period, that means your product is still under warranty, and all standard warranty policies are applied. (For warranty policy, please check our Limited Warranty Terms)

B.If your number is smaller than the indicated date's serial number and exceed its warranty period, that means your product is no longer under warranty.

C.If your number is between the indicated date's serial number, please contact our support department to confirm.

For example: I have a CalDigit FirewireVR unit (Serial number: 5004725), that means the unit was sold in January 2008. My CalDigit FirewireVR carries a 2 years warranty period, and its warranty would remain effective until January 2010.

Date / Serial Number chart:

2006:
08/30/2006: 5001702
09/15/2006: 5001725
09/30/2006: 5001745
10/15/2006: 5001768
10/30/2006: 5001785
11/15/2006: 5001824
11/30/2006: 5001849
12/15/2006: 5001889
12/30/2006: 5001894

2007:
01/15/2007: 5001980
01/30/2007: 5002097
02/15/2007: 5002207
02/28/2007: 5002245
03/15/2007: 5002366
03/30/2007: 5002435
04/15/2007: 5002533
04/30/2007: 5002623
05/15/2007: 5002705
05/30/2007: 5002838
06/15/2007: 5003654
06/30/2007: 5003004
07/15/2007: 5003024
07/30/2007: 5003684
08/15/2007: 5003708
08/30/2007: 5003795
09/15/2007: 5003851
09/30/2007: 5003979
10/15/2007: 5004169
10/30/2007: 5004201
11/15/2007: 5004287
11/30/2007: 5004408
12/15/2007: 5004526
12/30/2007: 5004622

2008:
01/15/2008: 5004725
01/30/2008: 5004854
02/15/2008: 5005036
02/28/2008: 5005138
03/15/2008: 5005276
03/30/2008: 5005416
04/15/2008: 5005544
04/30/2008: 5005647
05/15/2008: 5005902
05/30/2008: 5006184
06/15/2008: 5006273
06/30/2008: 5006407
07/15/2008: 5006697
07/30/2008: 5006790
08/15/2008: 5006949
08/30/2008: 5007189
09/15/2008: 5007203
09/30/2008: 5007340
10/15/2008: 5007490
10/30/2008: 5007581
11/15/2008: 5007781
11/30/2008: 5007864
12/15/2008: 5007995
12/30/2008: 5008103

2009:
01/15/2009: 5008194
01/30/2009: 5008292
02/15/2009: 5008357
02/28/2009: 5008420
03/15/2009: 5008533
03/30/2009: 5008617
04/15/2009: 5008761
04/30/2009: 5008778
05/15/2009: 5008848
05/30/2009: 5008917
06/15/2009: 5009024
06/30/2009: 5009054
07/15/2009: 5009146
07/30/2009: 5009218
08/15/2009: 5009253
08/30/2009: 5009360
09/15/2009: 5009429
09/30/2009: 5009460
10/15/2009: 5009512
10/30/2009: 5009540
11/15/2009: 5009570

NOTES:
*The chart is intended for estimation only. CalDigit Support Department will have the final ruling on all products' warranty status.
*For any return RMA product, the warranty status will follow the original units (not the replaced unit). Please contact our support department to confirm.
*Replaced products / Demo products may not qualify for the standard warranty terms. please contact our support department to confirm.
*Physical damaged or any improper usage may VOID the warranty on the CalDigit Product. For details, please read our Limited Warranty Terms
*For other products (such as: FASTA cards or VR series), please contact our support department to confirm.
*If the serial number is not available on the physical unit, customer is responsible to provide proof of purchase (such as: sales invoice with date).



Keywords : warranty, expired, RMA, return, replacement, replaced, warranty status, out of warranty, repair