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Thunderbolt Station 3 in Windows 10 platform.
Last Modified: 6/27/2017      Last Modified by: LL   
Article ID:204

Products Affected:   Thunderbolt Station 3 Lite [TS3 Lite], Thunderbolt Station 3 [TS3]

CalDigit Thunderbolt Station 3 and Thunderbolt Station 3 Lite are Windows Thunderbolt certified products. The following 4 key elements can help you to use any Thunderbolt 3 devices with the Windows platform successfully.

1. Your computer must have the latest Thunderbolt 3 firmware and drivers installed. That also includes BIOS, Power Delivery Firmware and Graphics drivers.
2. Your Windows 10 must have the Intel Thunderbolt Software driver installed.
3. You must authorize the Thunderbolt connection for the TS3 or TS3 Lite to your computer from the Intel Thunderbolt software.
4. In some Windows machines, you can enable Thunderbolt and USB Ports support from BIOS.

Please find the detailed information below.

1. Most PC Thunderbolt 3 computers from mid 2016 should have the latest Thunderbolt firmware and drivers installed from the manufacturer. However, please make sure to check the manufacturer's website and apply all of the updates. For example, the Dell XPS 15 or Alienware 15 R2 support page provides BIOS update, Thunderbolt firmware update under "Chipset" section, and Graphics drivers under "Video" section. All updates are required in order to make Thunderbolt device work properly.

Link to Dell XPS 15 9550 software update page
Link to Dell Alienware 15 R2 software update page

2. When first connecting a new Thunderbolt 3 device, wait up to 20 seconds. You may see a Windows popup message that says “New Thunderbolt devices have been attached”.



If not, you can search for the Intel Thunderbolt software driver manually and launch it. Plug cycle your Thunderbolt device if it is not detected by Intel software automatically.



If you can not find this software installed on your system, you may need to download it from Intel’s website and install it. This especially applies to system builders, Mac users using Windows via Boot Camp, and systems that have had a clean Windows re-install.

Link to Intel Thunderbolt Software

If the Intel Thunderbolt software was installed but does not detect new Thunderbolt 3 device, please unplug all of your Thunderbolt 3 devices, reboot your computer, and reconnect your Thunderbolt 3 devices once you log back into Windows.

3. The new Thunderbolt 3 device must first be authenticated through Intel’s Thunderbolt 3 software before it can be used. To do this, follow the steps below:

3.1. Click on “OK” button from “New Thunderbolt devices have been attached” window.



3.2. After clicking OK, you may get a Windows User Account Control (UAC) popup asking if you want to allow this application to make changes to your PC?. Click “Yes”

3.3. You should then see a window showing “Approve Thunderbolt Device”. Select the Thunderbolt Device you want to connect and choose “Always Connect” from the drop-down list. Then click “OK”.



3.4. Now you should see Windows automatically install the new device. It may take up to 1 minute before all the controllers in the TS3 or TS3 Lite are installed correctly and ready for use.



The Intel Thunderbolt software can also help you to view and manage approved Thunderbolt 3 devices. You can also obtain all Thunderbolt related information including NVM and PD firmware versions. You can find the Intel Thunderbolt software from the Windows system tray. Right click on the Thunderbolt icon and select View Attached Devices, Approve Attached Devices, Manage Approved Devices or Settings for more options and information about your computer’s Thunderbolt controller, firmware, software.





4. Most Windows PCs should have Thunderbolt 3 / USB Ports enabled by default. Some can be changed from BIOS Setup in case it's been disabled. For example, Dell XPS 13 9365 provides a way to control Thunderbolt and USB Ports from its BIOS.

Go to BIOS -> System Configuration -> USB/Thunderbolt Configuration.
You will need to enable "External USB Ports", "Thunderbolt Ports", and set the Security level to "User Authorization".



If you have any problem with TS3 or TS3 Lite, please contact us: support@caldigit.com
Be sure to provide your Thunderbolt Controller information including NVM firmware version, PD Firmware version, and Software package version shown like the screen shot above. You are also encouraged to provide Windows System Information in the email.

Retrieve Your Windows System Information



Keywords : TS3, TS3 Lite, Windows 10, Intel Thunderbolt Software